When a parcel tracking update shows “On its way” on Evri’s platform, most customers naturally wonder: Will it arrive today? The short answer is: very likely, but not guaranteed.
‘This blog explores exactly what the status means, how accurate it is, and what steps customers can take if their delivery doesn’t show up as expected.
What Does “On Its Way” Mean in Evri Tracking?
The status “on its way” is commonly seen by Evri customers and can cause some confusion.
Unlike the more definitive “out for delivery,” this update can mean one of several things depending on the stage in the delivery process.
Evri uses this status to indicate that the parcel has:
- Left the sender and is en route to the regional sorting facility
- Left the main national hub and is on its way to the local depot
- Been processed at the local depot and is potentially with a courier
While this may sound definitive, it’s important to note that “on its way” does not confirm that the parcel is on the courier’s vehicle for immediate delivery.
It is a transitional status indicating forward movement in the delivery chain. Depending on the timing and region, it might still be awaiting sorting or scanning at the local depot.
How Accurate Is the “On Its Way” Update from Evri?
The reliability of this tracking update varies based on location, volume of deliveries, and time of day it is received.
In most cases, the “on its way” update signals that the parcel is progressing well and might be delivered within 12 to 24 hours.
Customers have reported that when this status appears early in the morning, typically before 9:00 AM, there’s a higher chance of same-day delivery.
However, this is not a guarantee, particularly during peak shopping seasons like Christmas or promotional periods like Black Friday.
Evri’s automated tracking system updates in intervals, which means there could be a delay between when the parcel reaches a certain point and when the system reflects that change.
Is My Parcel Already with the Courier When It Says “On Its Way”?
Not always. Although many customers associate the phrase “on its way” with an immediate out-for-delivery action, this isn’t always accurate.
The parcel could simply be travelling between hubs or awaiting assignment to a delivery route.
Generally, a parcel goes through the following progression:
- It is scanned at the local depot
- The system flags it as “on its way”
- A courier is assigned based on delivery zones and workload
- Once assigned, the courier scans the parcel and triggers the “out for delivery” status
- A 2-hour delivery window is then generated, often accompanied by a live tracking link
Only after the courier scans the parcel into their route will you receive a more accurate delivery estimate.
Why Might My Parcel Be Delayed Even If It’s “On Its Way”?
There are several operational reasons why your parcel might not arrive the same day, even though it’s marked “on its way.” While this update is a good sign of progress, it’s not immune to delays caused by:
- Depot backlogs: In some cases, parcels reach the local depot but remain unsorted for several hours due to high volumes.
- Courier constraints: If a courier has more deliveries than usual or routes are reorganised, some parcels may be rolled over to the next day.
- Weather conditions: Rain, snow, or storms can affect driving conditions and slow down delivery times.
- System scanning delays: Parcels may move through the network but not be scanned in real-time, causing discrepancies in the tracking info.
- Address or access issues: Incorrect or incomplete addresses, gated properties, or inaccessible delivery locations can trigger delays.
It’s always advisable to check if any of these situations might apply, particularly during busier times of the year or in remote delivery zones.
Can I Track the Courier Once the Parcel Is On Its Way?
Evri provides partial tracking visibility once the parcel is on its way. Although it doesn’t offer fully real-time GPS tracking like some competitors, there are still ways to keep tabs on your delivery.
When the courier has officially scanned your parcel and begun their route, you’ll usually receive:
- A 2-hour estimated delivery slot
- Updates via SMS or email
- Access to the Evri website or mobile app to view delivery progress
The tracking may not update every minute, but you will see a general idea of where your parcel is in the process and whether delivery is imminent.
If you do not receive a narrowed delivery window, your parcel may still be at the depot or assigned to a later shift.
What Should I Do If My Parcel Doesn’t Arrive After Saying “On Its Way”?
If your parcel is marked “on its way” early in the day and still hasn’t arrived by the evening, it doesn’t necessarily mean something has gone wrong.
In most cases, it may still be delivered the following day. However, you can take the following steps to manage the situation:
- Check your tracking updates: Wait until at least 9:00 PM, as Evri couriers often deliver late into the evening.
- Use the Evri help centre: Their chatbot can guide you through common delivery issues or allow you to report a late parcel.
- Contact the sender: For lost or late parcels, reaching out to the retailer or sender often speeds up the resolution process.
- Prepare to wait 24–48 hours: Delays of 1–2 days aren’t uncommon and often resolve without intervention.
If your parcel is still not delivered or shows no update after 48 hours, you can escalate the issue to Evri support or submit a lost parcel claim through the sender.
Can I Divert My Parcel If I’m Not Home for Delivery?
Yes, Evri offers flexible delivery options that allow customers to change the delivery location, especially helpful if you see the “on its way” update and know you won’t be available.
You can redirect your parcel to:
- A trusted neighbour
- A designated safe place (porch, shed, behind a bin, etc.)
- A local Evri ParcelShop (if supported by the sender)
To make changes:
- Log in to the Evri website or app
- Enter your tracking number
- Select “Change delivery options”
- Choose your preferred alternative
These redirection options can be set up even after the parcel is marked “on its way,” so long as it hasn’t been scanned “out for delivery” yet.
How Does the Evri Delivery Timeline Work?
Understanding Evri’s delivery stages can help set expectations and reduce frustration. Below is a detailed table of what each tracking update typically means.
| Evri Tracking Status | Meaning |
| Collected | Parcel picked up from sender or drop-off location |
| At the national hub | Parcel is at Evri’s central sorting facility |
| At the local depot | Parcel has arrived near your area for sorting |
| On its way | Parcel is in transit, possibly heading to local courier |
| Out for delivery | Parcel is with the courier for same-day delivery |
| Delivered | Parcel successfully delivered |
Each stage reflects a key checkpoint in the journey of your package. The “on its way” status usually means the parcel has left one facility and is heading toward the next, often the final one before delivery.
Is Evri Reliable for Timely Deliveries?
Evri, though formerly criticised under its previous brand Hermes, has improved its delivery infrastructure and tracking accuracy in recent years.
Based on customer data, its reliability for standard parcels is generally considered above average, though still behind top-tier services like DPD.
Some points to note:
- Most parcels are delivered within the estimated window
- Live tracking is available but not as detailed as competitors
- Customer service remains largely automated, which may be a drawback for some
Here’s how Evri compares with other UK delivery services:
| Courier | Same-Day Delivery Chance After “On Its Way” | Live Tracking | Customer Support |
| Evri | High, but not guaranteed | Moderate | Automated |
| DPD | Very High | Advanced | Strong |
| Royal Mail | Moderate to High | Limited | Good |
| Yodel | Variable | Basic | Basic |
Evri remains a popular option for retailers due to its affordability, and while not always perfect, it generally performs well for standard residential deliveries.
Conclusion
In most cases, if Evri says your parcel is “on its way,” there’s a high likelihood it will arrive the same day—especially if the update occurs before noon.
However, delays due to depot issues, courier capacity, or environmental factors can still impact delivery timing.
To avoid surprises, keep checking your tracking portal, enable notifications, and set delivery preferences for added convenience.
Frequently Asked Questions
What time does Evri usually deliver?
Evri typically delivers between 8:00 AM and 8:00 PM, but during busy periods, deliveries may extend beyond that.
Does on its way mean out for delivery?
No. “On its way” means the parcel has left a depot, but it’s not necessarily with a courier yet.
Can I change delivery time with Evri?
While you can’t change the exact time, you can update your delivery preferences for alternate locations or dates.
How long does Evri hold parcels?
Evri usually holds parcels for up to 7 days if delivery fails. After that, it may return to sender.
What happens if no one is home for an Evri delivery?
The courier may leave the parcel in a safe place or with a neighbour. If no option is available, they may attempt redelivery.
Does Evri deliver on weekends or bank holidays?
Yes, Evri delivers 7 days a week, including Saturdays and Sundays. Bank holiday delivery varies by location.
Why does my Evri parcel say delayed after being “on its way”?
This can happen due to courier route changes, depot backlogs, or system scanning delays. It’s usually resolved within 24 hours.
